If you are dissatisfied with your purchase, you may be able return it for a refund. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs. If you need to return an item, please call us at 714-202-5497 to obtain a Return Merchandise Authorization Number (RMA).
We will pay the return shipping costs if the return is a result of our error (you received an incorrect item) or if an item is defective. Otherwise, if you want to return an item, you will be responsible for the return shipping costs. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number. If your order qualified for Free Shipping, you may return new, unopened items with original packaging and tags for a full refund minus our cost of shipping your order.
Include the Following with your Return:
- Original invoice or packing slip
- Write your RMA number on the outside of the box
- Send to the address we provided you
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place, WizDog and Doggie Dooley products.
Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning your product. If you ship these items to us, we will charge you the cost of shipping the item(s) to the manufacturer or we may, at our option, refuse delivery.
Refused / Return To Sender – If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
You should expect to receive your refund within two to three business days after we have received your return. It may take your bank 7-10 days to post the refund to your account. We’ll notify you via e-mail of your refund once we’ve received and processed your return.
Return policies and procedures may change without notice. All customers are bound by our return policies and procedures in effect at the time a return is made.
Returns without an RMA will incur a 10% restocking fee in addition to manufacturer restocking fees.